Help Center - No ink on the printout or poor print quality (Includes most Brother, Canon, Epson, and Xerox models)

No ink on the printout or poor print quality (Includes most Brother, Canon, Epson, and Xerox models)

1. Make sure that you have removed the foil or plastic strip covering the vent hole and the nozzle. (Usually a bright color, but sometimes clear.)
2. Ensure that the vent hole at the top of the cartridge and the nozzle are unblocked by any tape or plastic strip.
3. To ensure that the vent hole is unobstructed, use a paper clip or another small, pointed object to probe the vent for blockages.
4. Run the head cleaning cycle 2-3 times.
5. Please make sure that the printer is set online (at the computer) and increase the darkness setting at the printer.
6. If the color is still off, please install a whole set of our cartridges at your printer. The formula of our ink may be different from that of your original, compatible cartridge.

Note: that Epson printers should be turned on and used at LEAST once a month, preferably once a week. If the printer has not been used in over 5-6 months, Epson recommends replacing the ink cartridges.

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